Terms & Conditions

For Frequently Asked Questions and to find answers to common queries you may have, visit our FAQs page.

These Terms and Conditions apply to all sales of products and services via Filler’s online store https://www.fillersonlinestore.com, by you, the consumer.

It is recommended that you carefully read through our Terms and Conditions before completing your order via Fillers Online Store.

Ordering Online

You must be over 18 years of age to purchase from our online store.

When you make an order through our store, you accept all responsibility for checking that your purchase complies with the laws of the country you are shipping to.

You are able to place orders online via the website https://www.fillersonlinestore.com 24 hours a day, 7 days a week, unless notified via the homepage. You will receive an email confirmation outlining your order.

If we cannot verify the shipping name and shipping address under our system or the system flags your order for further information required, we may ask for proof of ID to verify the parcel is going to the registered cardholder’s address. We do this to protect the cardholder from fraud.

We communicate regularly to update you on the progress of your order, and usually it is dispatched the same day, depending on time zones.

It is our responsibility to ensure all prices are correct at the time of purchase.


Cancellations are only possible before the shipping confirmation email has been sent.

Once your shipping confirmation email has been sent, we do not accept cancellations. As soon as your order has been dispatched or collected via “our courier,” you will have to wait until you receive the items to be able to return them within 7 days of delivery.

Please email support@illersonlinestore.com to request the return instructions. We will then email you the process for returns.

Your tracking may show ‘label created and not yet in system’, even when the item has been collected by “our courier”. This is because the item has not been transferred to “your courier”. Customers are not able to dispute this, and we are able to provide evidence of the parcel being handed to “our courier.”.

Order Despatch

Fillers Online Store will dispatch your order within 24 hours, taking into consideration stock availability and time zone differences.

Once your order has been dispatched, you will receive another email to confirm the tracking number. It is your duty to ensure your delivery information is correct, as any alterations may delay the processing of your order.

We select reliable couriers for delivery, and all items are tracked and signed for. Please be prepared for delays during busy periods such as Christmas, New Year, and postal strikes.

We do not accept returns for open boxes, and no refund is applied to boxes that have been opened.

We check our product packaging carefully to see if it is intact and not damaged before sending it out. Gel syringes are sealed and protected inside a small package that is further protected by outer, branded packaging. The manufacturers have ensured optimum protection of the main product.

We also check each order carefully to ensure the correct items are sent to you.

Additionally, we do not issue refunds for orders where you have refused delivery or entered the incorrect address.

It might take about 30 working days to process a parcel if customs randomly selects one. Custom’s processing rarely takes more than 2 days, but in the rare case that it does, we allow customs to perform their job. By making an international sale, you agree to allow customs to also perform their duty.

The terms and conditions The tick box is essential when you checkout, as it confirms that you, the customer, have agreed to accept our returns policy, cancellation policy, and terms and conditions.

Acceptable Payments Types

We accept all major credit cards, including Zelle, CashApp, Google Pay, Apple Pay, Venmo, and cryptocurrency. Fillers Online Store reserves the right to cancel any order if fraud is suspected.

Fillers Online Store is an international merchant and takes no liability to comply with the laws and legislation for the country in which you reside and make your purchases, e.g., where the order will be dispatched.


During and after COVID-19, postal workers have the right to sign for express mail packages in adherence to social distancing rules and contactless delivery. By placing an order with our store, you agree to our Terms & Conditions and this Delivery Policy during these unprecedented times for your personal safety and the postal workers that deliver your parcel to you.

Express shipping speeds are dependent on delivery location; remote locations can take longer to deliver to.

We are not liable for business losses in the case of delivery delays.

Use of Products

You are responsible for the purchase and use of the products within the country where you reside, based on the legislation of that country.

A qualified professional who agrees to treat you should administer the products. You must check with them first to see if they agree to administer the product you purchased before you commit to buying it.

If a fault of any kind is reported, photographic evidence must be attached upon reporting it. We are unable to resolve cases where photos are not submitted within at least 48 hours of reporting.

We don’t give any advice on the treatment of products. We do not take liability for any product wasted as a result of self-treatment; this is at the customer’s own expense. This includes trained professionals, who must not self-administer on ‘themselves’ either. We are a stockist of products only and don’t take any liability for product loss.

By purchasing from this website, you agree to abide by these terms & conditions.